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Frequently Asked Questions
  • Are the paintings handmade?
    Open Answer

    Yes. All artworks are 100% hand-painted by professional artists in our international partner workshops. Each piece is created individually for every order.

  • Are the paintings signed by the artist?
    Open Answer

    Yes, typically every artwork is signed by the artist who painted it. If you prefer the painting without a signature, please let us know when placing your order.

  • Can I receive progress photos of my artwork?
    Open Answer

    Yes! We believe in transparency. We send real-time progress photos or videos for your approval before the painting is shipped, so you can be sure you love it.

  • Do you provide a Certificate of Authenticity?
    Open Answer

    Yes. Every painting comes with a signed Certificate of Authenticity.

  • Can I request changes to colors, composition, or details?
    Open Answer

    Yes. Since each artwork is made to order, we can adjust colors, details, and composition according to your instructions. Just add a note to your order or contact us.

  • Can I order a custom size?
    Open Answer

    Yes. Custom sizing is available. Please contact us with the required dimensions before placing your order to get a quote.

  • Does the painting come framed?
    Open Answer

    It depends on the option you select. "Rolled Canvas" arrives without a frame (canvas only). "Framed" or "Gallery Wrap" arrives stretched and ready to hang.

  • Do I need to frame a Rolled Canvas?
    Open Answer

    Yes. A rolled canvas is shipped in a protective tube and must be stretched or framed at your local framing shop upon arrival.

  • Why is the rolled canvas larger than the size shown on the website?
    Open Answer

    We add extra margins (usually 5-7 cm) on all sides of the painted area. This ensures there is enough canvas to wrap around the stretcher bars properly without losing any part of the image.

  • What is the total delivery time?
    Open Answer

    The full process from order to delivery typically takes 4–5 weeks. This includes the time for painting, drying (since oil paint dries slowly), and shipping.

  • How long does it take to create a painting?
    Open Answer

    Typically 14–21 days. Large or complex artworks may take up to 4 weeks. Highly detailed pieces and complex sculptures may require up to 8 weeks.

  • Why can the drying process take longer?
    Open Answer

    Oil paint dries slowly. Drying time depends on humidity, weather, and the number of layers, so delays may occur due to factors outside our control.

  • How are artworks packaged?
    Open Answer

    Rolled paintings are carefully packed in high-quality protective hard tubes. Framed paintings are packed in secure boxes with protective layers to prevent damage.

  • Do you provide tracking information?
    Open Answer

    Yes. Once your order is shipped, you will receive an email with your tracking number to follow the delivery in real time.

  • What shipping carriers do you use?
    Open Answer

    We ship with major international carriers such as DHL, FedEx, and UPS.

  • How much does shipping cost?
    Open Answer

    We offer free worldwide shipping to a single destination address.

  • What if my order is lost, damaged, or delivered to the wrong address?
    Open Answer

    Contact us immediately. We will resolve the issue promptly and replace or resend the artwork if necessary.

  • Will I be notified about delays?
    Open Answer

    Yes. If any significant delay occurs, we will contact you via email or phone.

  • Can I cancel my order?
    Open Answer

    You can cancel your order for free at any time before it has been shipped. Once the artwork is shipped, it is treated as a return.

  • What is your return policy?
    Open Answer

    You have 30 days after delivery to request a return. Please contact us at support@tryartwork.com to start the process.

  • In what condition must items be returned?
    Open Answer

    Items must be unused, undamaged, and in their original packaging.

  • Who pays for return shipping?
    Open Answer

    Unless the item arrived damaged, the buyer is responsible for return shipping costs. Original shipping expenses are non-refundable.

  • Which items cannot be returned?
    Open Answer

    Custom or personalized orders (such as portraits from photos) cannot be returned unless they arrive damaged.

  • What if the artwork arrives damaged?
    Open Answer

    We will replace it with a new piece at no cost. Please email us immediately with photos of the damage and the packaging.

  • Can a gift recipient use the money-back guarantee?
    Open Answer

    No. The guarantee applies only to the original purchaser.

  • Can I request a refund based only on the online image?
    Open Answer

    No. You must receive and inspect the physical artwork first. Refunds cannot be issued based solely on the photos on the website.

  • What payment methods do you accept?
    Open Answer

    PayPal, Stripe, Coingate, Bank Transfer and other major payment methods.

  • Are import taxes and duties included?
    Open Answer

    You can cancel your order for free at any time before it has been shipped. Once the artwork is shipped, it is treated as a return.